• 1. SERVICES

    a) Handyman-group reserves the right to amend the initial quotation, should the client’s original requirements change or the condition of the property or appliances are in a poorer than normal expected.
    b) If collection of keys is required from anywhere other than the location of the maintenance scheduled, a £10 charge will apply.
    c) Minimum duration of 1 hour per call out visit applies for all maintenance services.
    d) Any time estimates given are purely for guidance only
    e) Handyman-Group will not be responsible for triggering any alarm systems. Customer should give any special instructions for deactivation/activation of any household alarm systems.
    f) The customer understands that additional Parking costs may apply if there is no allocated parking at the property.

  • 2. SPECIAL CONDITIONS

    a) Property maintenance services
    All descriptions, illustrations etc. contained in any catalogues, price lists or advertisements, or otherwise communicated to the customer, are intended merely to present a general idea of the services and nothing contained in any of them shall form a part of the contract
    b) Removal of waste materials
    Unless agreed in writing between the parties, the customer will be responsible for the removal from site of all waste materials resulting from the works

  • 3. PAYMENT

    a) Only payments by credit card are accepted
    b) The customer agrees to pay a 25% deposit by credit card on booking the service authorises Handyman-group to take the balance of the money due once the property maintenance has been completed
    c) Invoices will not be issued until full payment has been received from the customer

  • 4. CLAIMS

    a) In case of a complaint, Handyman-Group requires to be notified within 24 hours after completion of the property maintenance work. No claims will be entertained after the above time limit. If the client is dissatisfied with the work, a handyman must be allowed to return and re-do the job at no extra charge. Handyman-Group will not accept a complaint based on an Inventory check report.
    b) All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, jewelry, items of sentimental value
    c) Key replacement/locksmith fees are paid only if keys are lost by our operatives. There is a £30 per household liability limit
    d) In case of damage Handyman-Group will repair the item at its cost. If the item cannot be repaired Handyman-Group will rectify the problem by crediting the customer with the item’s present actual cash value toward a like replacement up to a maximum of £75 per item.

  • 5. INSURANCE

    a) Handyman-Group has a Public and Employer’s liability insurance. The policy will cover any accidental damages caused by an operator working on behalf of Handyman-Group, reported within 24 hours of service date

  • 6. LIABILITY

    Handyman-Group reserves the right not to be liable for:
    a) Completing tasks which are not stated on our task list;
    b) Property maintenance jobs not complete due to the lack of hot water or power;
    c) Third party entering or present at the customer’s premises during the maintenance process;

  • 7. CANCELLATION

    a) 48 hours notice is required if customer should either decide to cancel or re-schedule a property maintenance appointment.
    b) Customer agrees to pay 25% of the quote as a cancellation fee if the customer cancels or changes the date/time less than 48 hours prior to the scheduled appointment or 50% if cancelled on the day of the scheduled property maintenance service.
    c) Customer agrees to pay 50% of the quote as a cancellation fee in the event of a lock-out cased by our handymen being turned away; no one home to let them in; no water or power available at customer’s premises; or problem with customer’s keys.
    If keys are provided they must open the lock without any special efforts or skills.
    The customer agrees that Handyman-group if authorised to take a further credit card payment if necessary to cover the cancellation fee.

  • PLEASE NOTE:

    These terms and conditions shall be governed by the relevant United Kingdom law, and by agreeing to be bound by them the customer agrees to submit to the exclusive jurisdiction of the relevant courts of the United Kingdom. Handyman-Group reserves the right to make any changes to any part of these terms and conditions without giving any prior notice. Should any of the above clauses change all existing customers will be notified. Please check this website for updates.